Craps dealers are gamblers, just like you!
The casino pays the dealer only minimum wage, or barely more. Most of a dealer's income comes from tips, but tips are never guaranteed. The tips which are most often bets made by the players for the dealer’s benefit allow a dealer to win a decent sum of money. They never know how much they will earn today.
A dealer works for you, not for a casino.
The hand that feeds the dealer is primarily the customer's, not the casino's. The casino pays only minimum wage or barely more, while 50 to 80% of a dealer's take home pay comes from tips. That’s why the dealer is interested in your win, and not loss. If you mistakenly think that craps dealers work for The House then find a casino with hot action at the craps tables and watch how many suits from the pit close in on the action to make sure that the payoffs are correct and that the dealers are not giving away too many secrets to the players. Over-exuberance at a hot craps table is the main reason for firing a dealer.
Every casino has a rule which determines what the dealer is allowed or not to tell the player about the game. The general rule for dealers used to be that they should not volunteer information about the game unless asked, but with the growth of gaming and with all the fabulous new resort-casinos emerging today competing for customers, the casinos are a lot looser about the dealers providing player information. Instead nearly any casino has an instructor, who teaches players to play the game. Usually there are special morning classes. In Las Vegas you can come across casinos where the instructors give such classes all day long.
Dealers want your system to work.
Knowing that there exists no strategy for beating the house edge a dealer want your strategy to work at least for some time. For a good dealer it is not difficult to recognize a pro and be sure that he will help you with the game. The dealer can even instruct you during the game.
Dealers look for ways to provide better service.

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