Craps dealers are gamblers, just like you!
The salary of the dealer is minimum. The tips of the players are the main income of the dealer. But tips are never guaranteed, because the player decides himself whether to tip the dealer or not. Dealers can earn a decent living only from the generosity of their players. Dealers gamble with the bets made for them by the players. They never know how much they will earn today.
A dealer's loyalty is to the player, not to the casino.
The hand that feeds the dealer is primarily the customer's, not the casino's. That’s why the dealer wants the layer to win, not to lose. If you mistakenly think that craps dealers work for The House then find a casino with hot action at the craps tables and watch how many suits from the pit close in on the action to make sure that the payoffs are correct and that the dealers are not giving away too many secrets to the players. Over-exuberance at a hot craps table is the main reason for firing a dealer.
There is no consistency in policy from casino to casino with regard to what a craps dealer can and can not tell players about the game. Before the dealer were allowed to say anything about the game only if the player asked about it. But now that the competition between the casinos is so strong dealers are not allowed to provide a player with any information about the game. Instead nearly any casino has an instructor, who teaches players to play the game. Usually there are special morning classes. In Las Vegas there are even casinos where players can be taught the game at any time of the day.
Dealers want your system to work.
Of course dealers know that there is no strategy that can let you beat the house edge all the time, but they really want your system to work at least for a short period of time. A good craps dealer will easily recognize a serious player and will soon be positioning the player's wagers so that the player need provide no direction or instruction at all. The dealer can even advise you to make this or that bet.
The dealer wants to do everything so that you were satisfied with the service.

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